Afterweeks of delaysandmisleading statementsabout the shipping advancement of its Mavic Pro drone , DJI has issued an apologia to its customers .
Acknowledgingthat “ ramping up product to full speed at top tone took longer than planned , ” DJI enjoin its sorry that many customers are still droneless . So what was the delay ? Well , in a statement , DJI says that there was an result mix a part into production , and that put things off for a calendar week . The company also fault demand for the drone on why it ’s been so hard to get stuff back on track .
So when can customers who ordered the Mavic Pro carry to get their new toys ? DJI is n’t contribute specific shipping delivery estimation but says that it will do its best to clear all orders received before November 3 , 2016 “ within the next seven to eight week . ” So if you order the monotone for someone for Christmas , maybe get them an “ it ’s amount shortly ” card to tide them over .
https://gizmodo.com/dji-is-misleading-customers-about-delays-for-its-newest-1788251112
The apology comes two weeks after Gizmodo first wrote about Mavic Proshipping delays . Last week , we reportedadditional informationabout the delays , including a purport varsity letter from DJI to a dealer , noting that the initial surge of shipment was largely done to placate users .
In its statement , DJI also recognise a frequent ill I heard from its customer about its practice for charge in full for droning before they ship . The company says it is “ see potential alternatives with our payment supplier . ”
Theentire statementis reproduced here :
Dear DJI Customers :
We owe you an apologia for our delays in delivering the new Mavic Pro . We require to thank you for your forbearance and also apprise that we are reckon into improving our order process and systems , ground largely on your feedback .
When we announced Mavic Pro and start bear pre - orders , we expected to deliver the first unit in mid - October . However , ramping up production to full fastness at top quality take longer than planned . Prior to our scheduled shipping target , we encountered an issue mix a part into the Mavic Pro . We break up that within a week . On top of that , the excitement for the Mavic Pro beat our expectations . As a result , we are working diligently to rage up production to meet the higher - than - anticipated demand for the Mavic Pro .
We have been shipping for nearly two calendar week , but even with round - the - clock production , we unfortunately can not give specific delivery estimates for many orders moving through various global gross revenue channel because of this demand . For Mavic Pro order take in before November 3 , 2016 , we will do our best to brighten them all within the next seven to eight workweek .
Some of you hold back for your Mavic Pro also utter business concern about our straightaway charge of pre - orders . We ’ve get word you and are examining likely alternatives with our payment provider .
DJI live to put amazing technology and invention into your hands , and we ’re sorry it ’s taking so long with Mavic Pro . Our internal organization have n’t kept up with the enormous need for our merchandise , and your enthusiasm for our newest offer is spurring us to improve . We apprize your understanding and are doing everything we can to get Mavic Pro to you as quickly as possible .
Sincerely ,
DJI
[ DJI ]
Drones
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